Last Updated: 13 July 2026
Kivo Foods respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Kivo Foods collects, uses, stores, and shares information when you visit our website, place an order, contact us, or use our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Kivo Foods is a food and nutrition products business based in Belagavi, Karnataka, India.
Our website is operated through kivofoods.in.
For privacy-related questions or requests, you may contact us through the contact details provided on our website or by email at:
Email: [kivofoods1@gmail.com]
2. Information We Collect
When you use our website or place an order, we may collect information including your name, email address, phone number, billing address, shipping address, order details, products purchased, payment method selected, and communications with Kivo Foods.
We may also collect technical information such as your IP address, browser type, device information, and information necessary for website security, shopping-cart functionality, and order processing.
If you create an account on our website, we may store your account information and order history.
3. How We Use Your Information
We may use your information to process and fulfil orders, verify payments, arrange shipping and delivery, provide customer support, communicate about your order, maintain customer accounts, prevent fraud or misuse, maintain business and accounting records, improve our website and services, and comply with applicable legal obligations.
We will use personal information only for legitimate business and legal purposes connected with providing our products and services.
4. Payment Information
Kivo Foods may offer multiple payment methods, including online payment gateways, card payments, Cash on Delivery, and Scan to Pay options.
When you use a third-party payment provider, information necessary to process or support the transaction may be handled by that provider according to its own privacy practices.
Kivo Foods does not intentionally request or store your complete debit or credit card number, card PIN, CVV, UPI PIN, banking password, or OTP.
You should never send such information to Kivo Foods through our website, WhatsApp, email, or payment-proof upload facility.
5. Scan to Pay and Payment Proof Uploads
Customers who select the Scan to Pay payment option may be required to upload a screenshot or image as proof of payment.
The payment proof is collected solely to verify the payment and process the related order.
Uploaded payment proofs may contain transaction information visible in the screenshot. Customers should ensure that unnecessary sensitive information is not included.
Do not upload or share card PINs, UPI PINs, passwords, OTPs, complete card numbers, or other confidential authentication information.
Kivo Foods may review the uploaded payment proof before confirming or processing an order.
Payment proofs may be retained for payment verification, order support, fraud prevention, accounting, dispute handling, and legal compliance purposes.
6. WhatsApp Order Support
Our website may provide a button that allows customers to contact Kivo Foods through WhatsApp regarding an order.
When you choose to use this feature, certain order information, such as your order number, customer name, order status, and order total, may be included in a pre-filled WhatsApp message.
The message is sent only when you choose to open WhatsApp and send it.
Your use of WhatsApp is also subject to WhatsApp’s own privacy practices and terms. WhatsApp states that information shared when messaging a business may be visible to people within that business who manage communications.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies necessary for website functionality.
These may be used to maintain your shopping cart, remember your session, support checkout, maintain customer accounts, improve website security, and understand website performance.
Some third-party services or plugins used by the website may also use cookies or similar technologies.
Where required, we may request your consent before using non-essential cookies.
8. WooCommerce and Order Information
Our online store uses WooCommerce to provide shopping-cart, checkout, customer-account, and order-management functionality.
When you place an order, information required to process and manage the order may be stored within our website and WooCommerce order system.
WooCommerce provides store owners with privacy and personal-data retention controls, and recommends that stores disclose their chosen retention periods in their privacy policies.
9. Who We May Share Information With
We may share personal information with service providers where reasonably necessary to operate our business and fulfil your order.
These may include payment processing providers, shipping and courier partners, website hosting providers, website and ecommerce service providers, technical service providers, and communication platforms used for customer support.
We aim to share only information reasonably necessary for the relevant service.
We may also disclose information where required by law, regulation, legal process, or a lawful request from an appropriate authority.
10. Shipping and Delivery
To deliver your order, we may share necessary information with our shipping or courier partners.
This information may include your name, shipping address, phone number, and information required to identify or fulfil the shipment.
Shipping extensions and providers may process customer and store data needed for rates, fulfilment, or tracking, depending on the service used.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for business, accounting, tax, dispute-resolution, fraud-prevention, or legal purposes.
Order records may be retained where necessary for accounting, tax, warranty, customer-support, or legal requirements.
Payment proofs are retained only for as long as reasonably necessary for payment verification, order management, accounting, fraud prevention, dispute handling, and applicable legal requirements.
Customer account information may be retained while the account remains active or as otherwise necessary to provide our services.
WooCommerce provides personal-data retention settings under WooCommerce → Settings → Accounts & Privacy, which should be configured consistently with the retention approach stated in this policy.
12. Your Privacy Rights and Requests
Subject to applicable law, you may contact us regarding personal information associated with your account or orders.
You may request access to or correction of certain personal information and may request deletion of personal information where applicable.
Certain information may need to be retained where required for legal, accounting, tax, fraud-prevention, dispute-resolution, or other legitimate purposes.
WordPress and WooCommerce provide personal-data export and erasure tools that may assist store operators in responding to appropriate privacy requests.
To make a privacy request, contact:
Email: [ADD YOUR OFFICIAL KIVO FOODS EMAIL ADDRESS]
Please provide sufficient information for us to identify the relevant account or order. We may take reasonable steps to verify the request before processing it.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials and authentication information confidential.
14. Children’s Privacy
Our website and products are intended for general customers and are not designed to knowingly collect personal information from children contrary to applicable law.
Where parental or guardian consent is required under applicable law, appropriate consent should be obtained before providing a child’s personal information to us.
15. Third-Party Websites and Services
Our website may contain links to or integrate with third-party services.
Kivo Foods is not responsible for the privacy practices of independent third-party websites or services.
We encourage you to review the privacy policies of services you choose to use.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.
The latest version will be published on this page with an updated Last Updated date.
17. Contact and Privacy Grievances
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Kivo Foods.
Kivo Foods
Belagavi, Karnataka, India
Email: [ADD YOUR OFFICIAL KIVO FOODS EMAIL ADDRESS]
Website: kivofoods.in
We will review privacy-related requests and grievances and respond in accordance with applicable requirements.